Accommodation Bookings - Terms & Conditions

After Hours      

Noise must be kept to a minimum after 10pm. 

An Adelaide Shores representative is accessible 24 hours a day for emergencies only. 

Allocation

Due to variations to reservations, specific room or site allocations cannot be guaranteed.

Arrival / Departure Times   

Arrival Time: accommodation will be available for occupation as soon as practicable after 2pm. Prior arrangements must be made for arrivals after 8pm.

Departure Time: accommodation must be vacated by 10am on day of departure.

Cancellations

All cancellations must be advised in writing (eg by email) before any refund can be considered. Reservations cancelled, or altered at the commencement of or during occupation do not qualify for any refund and the monies paid will be forfeited by the guest. Non-arrivals or guests who fail to notify of cancellations will forfeit the first night’s tariff.

Children

Infants under 2 years of age are free of charge, however there may be a charge for the use of a cot if required. Child rates apply to ages 2-15 years. Adelaide Shores reserves the right to request proof of age. 

Damages / Loss

All registered guests shall be liable for any loss or damage to the appliances, furniture, keys/passes, fixtures and fittings in the accommodation. Fair wear and tear excluded. A fee may be charged if excessive cleaning is required after departure.

Deposits

A deposit of the first night’s tariff is required to secure the reservation. For bookings made on the Adelaide Shores website, this deposit is required to be paid online via credit card at the time of booking.

Final Payment

Balance of monies is due and payable on arrival, including full payment for any additional persons or nights. When express check-in applies (eg peak season), balance of monies is required 21 days prior to arrival. 

Forms of Payment

Payment is accepted by cash, Visa, Mastercard or EFTPOS. Personal cheques will be accepted only if received 10 days prior to arrival. 

Grounds     

Recycled water is used on our grounds for irrigation purposes; this water is not suitable for drinking or washing of cars. Guests should avoid being wetted from recycled water. These taps are at ground level and are identified through purple markings or other signage.

Group Bookings / Special Offers

Additional terms and conditions may apply to group bookings or bookings made under a special offer.

Linen

The tariffs quoted include linen for each bed booked and paid for.

Minimum Booking Periods

Minimum booking periods may apply over school holidays, weekends, long weekends and selected special events.

Maximum Numbers per Unit        

The number of people accommodated in each unit must not exceed the number of beds available.

Personal Belongings

Adelaide Shores takes no responsibility for the loss or damage of any personal item. Remember to lock your vehicle and remove any valuables; parking is at your own risk. Thoroughly check the accommodation before departure as any items left behind may not be recovered.

Pet Policy

Adelaide Shores is not suitable for animals. No pets allowed. 

Pre-Authorisation

A credit card pre-authorisation of $100 is required on arrival. This authorisation will be held until after you have departed. If you cannot produce a credit card, a $100 cash bond will be acceptable. Delays may occur on departure where a cash bond has been paid as a room inspection will be carried out prior to refund of bond monies. In the case of damage and/or loss, excessive cleaning, or unreported mini-bar usage, we have permission to recover this cost from the credit card or cash bond.

Prices

All prices quoted are in Australian dollars, are inclusive of GST and subject to change without notice due to seasonal and other variations.

Prices are based on two persons occupying accommodation; extra person rates apply for each additional person.

Refunds       

Deposit will be refunded (less a $20 administration fee) if notified at least 30 days prior to scheduled arrival. If notified less than 30 days prior to arrival, the first night’s tariff will only be refunded (less a $20 administration fee) if/when the unit is rebooked. Cancellations less than 72 hours prior to arrival will forfeit the first night's tariff (subject to management's discretion).

Servicing    

Accommodation is serviced weekly, commencing on the 7th day after arrival.

Smoking

All buildings at Adelaide Shores are non-smoking. By law, it is prohibited to smoke inside or within 5 metres of any public building.

Terms and conditions are subject to change at any time.